Knowledge management is “an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees” (NCHRP 813) to support organizational efficiency and effectiveness. An agency-wide approach that involves workforce planning, development of communities of practice, knowledge capture, project management, and information management strategies can build an agency’s knowledge base.
A successful knowledge management program will be championed by agency leadership, and will promote collaboration and the formation of knowledge communities, codification and dissemination of knowledge, and succession and talent management (Spy Pond Partners, LLC, 2015).
See Knowledge Management Resources for additional reading.
Knowledge Sharing Practices
The knowledge sharing practices (strategies, techniques, and tools) shown below can be utilized to transfer knowledge to one person to another or to groups of people. When employed one-on-one, these practices, can be used to convey technical details or information specific to a position or process. When used to transfer knowledge to groups of people, these practices provide an efficient means to reach people who can benefit from this knowledge.