NJDOT Research

NJ #

Status

In progress

Year

Title

Best Practices in Transit Customer Satisfaction Surveys

Abstract

This proposed research will seek to gain insights into best practices and lessons learned in transit customer satisfaction surveys. The focus is specifically on exploring new data visualization and analysis tools, survey methodologies, weighting approaches, and other techniques that can enhance the survey process. The goal of this research project is to identify effective models and best practices in transit customer satisfaction surveys that successfully capture customer feedback and provide actionable results for agencies in their data collection, public engagement, and decision-making processes.

Performing Organization

Rutgers UniversIty, Voorhees Transportation Center

Principal Investigator

Salerno, Miriam

Key Word(s)

Public Transportation, Planning and Forecasting, Transportation (general), Passenger Transportation

Technical Brief

Report

Appendices