Knowledge Sharing Practices

Example of Techniques and ToolsDescription
Annotated Template/Guidance DocumentTemplates, outlines, or other content/format guidelines to provide guidance on items for inclusion and how to go about writing and documentation
Communities of PracticeA group of people who deepen their knowledge and expertise by interacting with each other over time and who share that collaborative knowledge with others in the organization, but not a formally constituted work team
Critical Incident Review/Lessons LearnedCapture lessons of experienced employees' approach to problem solving. Creates a database and allows for discussion of what worked, what did not work, and why. Focuses on finding root causes and process issues
Expert InterviewsSkilled interviewer asks questions of employee to make tacit knowledge explicit.
Job ShadowingVeteran employee shares knowledge with a less experienced employee and provides hands-on practice in dealing with everyday problems and the most difficult situations
Knowledge MapsUsed to discover the location, form, ownership, value and use of knowledge and people's expertise to make better use of knowledge and identify barriers to knowledge flow
Last Lecture/Story Telling/Oral HistoryRetiring employee or employee with expertise is encouraged to give a presentation in a staff meeting and/or lunchtime talk. Event can be face-to-face or via a video. Description of what really happened to give context, engage feelings and minds, help listeners see relevancy to their own situation
Mentoring ProgramsTraining for specific situations or developmental needs, effective for transferring organizational cultural formation, relationships outside units, develop higher level of proficiency
Peer ExchangePeers from state DOTs, or regional and local governments, meet to exchange ideas and best practices on a specific topic to benefit research, development, and technology transfer programs
Process DocumentationFlow diagrams that illustrate a process and identifies roles and responsibilities of various parties, including process, participants and products at each step in the process.
ResearchResearch advances innovation and contributes to broad implementation of specific processes and procedures
Tech Talk EventsSMEs present information on specific innovative initiatives or research findings at lunchtime talks or half-day events
TrainingSME conducts training session on specific topic
VideosIllustrates how a job or task is done or innovation is achieved. Documents model or innovative practices
WebinarSMEs conduct online training that can be accessed live or reposed for on-demand usage
WorkshopHalf-day or full-day event including practical application of knowledge transferred