Knowledge management is “an umbrella term for a variety of techniques for building, leveraging and sustaining the know-how and experience of an organization’s employees” (NCHRP 813) to support organizational efficiency and effectiveness. An agency-wide approach that involves workforce planning, development of communities of practice, knowledge capture, project management, and information management strategies can build an agency’s knowledge base.
A successful knowledge management program will be championed by agency leadership, and will promote collaboration and the formation of knowledge communities, codification and dissemination of knowledge, and succession and talent management (Spy Pond Partners, LLC, 2015).
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